Question 1

Business process reengineering is the activity of altering and designing business processes to take advantage of new information systems.

Accepted Answer

A) True 
 B)False

Question 2

The structure of a process has no bearing on its efficiency.

Accepted Answer

A) True 
 B)False

Question 3

When implementing new enterprise systems, usually the only solution for resolving process issues and providing enterprise process management is ________.

Accepted Answer

A)   developing committees and steering groups
B)   reinforcing employees' sense of self-efficacy
C)   establishing clear and absolute contractual guidelines
D)   communicating the need for change to the employeesE) C) and D)
F) B) and D)

Question 4

Enterprise application integration is ________.

Accepted Answer

A)   a suite of software applications that links existing systems by providing layers of software that connect applications together
B)   a strategy that uses business process management to radically enhance the customer service experience from any customer touchpoint
C)   a suite of applications called modules, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform
D)   a suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer serviceE) B) and D)
F) None of the above

Question 5

A structured departmental process enables departmental employees to fulfill the charter, purpose, and goals of a particular organizational unit.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is an example of a dynamic process?

Accepted Answer

A)   Samsung accepts a return of a defective television from its dealer.
B)   Starbucks places an order for coffee beans from its local supplier.
C)   Amazon.com hires customer service respresentatives to help customers with their online orders.
D)   Nike uses Facebook and Twitter to generate buzz about its new line of running shoes.E) A) and B)
F) A) and C)

Question 7

Structured processes are standardized processes that involve day-to-day operations.

Accepted Answer

A) True 
 B)False

Question 8

The inherent processes that are defined in an ERP solution are also known as process blueprints.

Accepted Answer

A) True 
 B)False

Question 9

Process efficiency is a measure of the ratio of process outputs to inputs.

Accepted Answer

A) True 
 B)False

Question 10

Changing the structure of a process always results in a change in resources as well, even if it is only a simple reordering of tasks.

Accepted Answer

A) True 
 B)False

Question 11

ERP vendors train an organization's employees, called Super Users, to become in-house ERP trainers, in training sessions called ________.

Accepted Answer

A)   train the trainer
B)   top-down training
C)   on-the-job training
D)   vestibule trainingE) All of the above
F) B) and D)

Question 12

________ is a suite of applications called modules, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform.

Accepted Answer

A)   Enterprise resource planning
B)   Customer relationship management
C)   Enterprise application integration
D)   Business process reengineeringE) B) and C)
F) A) and D)

Question 13

Departmental information systems typically support 10 to 100 users.

Accepted Answer

A) True 
 B)False

Question 14

In enterprise systems, a single department manager is in charge.

Accepted Answer

A) True 
 B)False

Question 15

A service provider creates a service description, which documents how to use a service, and publishes that description using a standardized language called ________.

Accepted Answer

A)   SGML
B)   XML
C)   HTML
D)   WSDLE) A) and C)
F) All of the above

Question 16

Structured enterprise processes span an organization and support activities in multiple departments.

Accepted Answer

A) True 
 B)False

Question 17

The primary purpose of an ERP system is ________.

Accepted Answer

A)   customization
B)   duplication
C)   integration
D)   customer acquisitionE) A) and B)
F) B) and C)

Question 18

How should organizations manage employee resistance to change, in the context of new enterprise systems?

Accepted Answer

First, senior-level management needs to ...

Question 19

Which phase of the customer life cycle focuses on increasing the value of existing customers by selling them more product?

Accepted Answer

A)   marketing
B)   customer acquisition
C)   relationship management
D)   loss/churnE) All of the above
F) C) and D)

Question 20

Explain the nature of the database component of an ERP solution.

Accepted Answer

An ERP solution includes a database desi...

Exam 7: Structured Processes and Information Systems

Structured processes are standardized processes that involve day-to-day operations.

Correct AnswerverifiedShow Answer

Explain the nature of the database component of an ERP solution.

Correct AnswerverifiedAn ERP solution includes a database desi...View AnswerShow Answer

How should organizations manage employee resistance to change, in the context of new enterprise systems?

Correct AnswerverifiedFirst, senior-level management needs to ...View AnswerShow Answer

When implementing new enterprise systems, usually the only solution for resolving process issues and providing enterprise process management is ________.

Correct AnswerverifiedShow Answer

________ is a suite of applications called modules, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform.

Correct AnswerverifiedShow Answer

Enterprise application integration is ________.

Correct AnswerverifiedShow Answer

In enterprise systems, a single department manager is in charge.

Correct AnswerverifiedShow Answer

Changing the structure of a process always results in a change in resources as well, even if it is only a simple reordering of tasks.

Correct AnswerverifiedShow Answer

Which phase of the customer life cycle focuses on increasing the value of existing customers by selling them more product?

Correct AnswerverifiedShow Answer

A service provider creates a service description, which documents how to use a service, and publishes that description using a standardized language called ________.

Correct AnswerverifiedShow Answer

The inherent processes that are defined in an ERP solution are also known as process blueprints.

Correct AnswerverifiedShow Answer

A structured departmental process enables departmental employees to fulfill the charter, purpose, and goals of a particular organizational unit.

Correct AnswerverifiedShow Answer

Business process reengineering is the activity of altering and designing business processes to take advantage of new information systems.

Correct AnswerverifiedShow Answer

Which of the following is an example of a dynamic process?

Correct AnswerverifiedShow Answer

Departmental information systems typically support 10 to 100 users.

Correct AnswerverifiedShow Answer

The structure of a process has no bearing on its efficiency.

Correct AnswerverifiedShow Answer

Process efficiency is a measure of the ratio of process outputs to inputs.

Correct AnswerverifiedShow Answer

Structured enterprise processes span an organization and support activities in multiple departments.

Correct AnswerverifiedShow Answer

The primary purpose of an ERP system is ________.

Correct AnswerverifiedShow Answer

ERP vendors train an organization's employees, called Super Users, to become in-house ERP trainers, in training sessions called ________.

Correct AnswerverifiedShow Answer

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An ERP solution includes a database desi...
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First, senior-level management needs to ...
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