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Exam 13: Conflict and Stress

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Question 21

True/False

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Type A personalities experience less job satisfaction than Type B personalities.

A) True
B) False

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Question 22

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Abusive managers feel they have been treated unfairly.

A) True
B) False

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Question 23

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Abusive managers experience stress at work.

Professionals may experience stress because their profession and their employing organization make incompatible demands.

In the context of work groups and teams,relationship and process conflict tend to be beneficial to member satisfaction and team performance.

Stress is intrinsically bad.

________ can buffer the negative impact of job demands on well-being.

A national Canadian survey determined that work-family conflict results in decreased work performance and increased ________.

Abusive managers often come from abusive families.

One of the most commonly arbitrated disputes between employers and employees is

Which of the following best describes constructive conflict?

The bullying of subordinates by managers is called ________ supervision.

________ exists when assertiveness and cooperativeness are both high.

A national Canadian survey found that work-family conflict results in

What are the main causes of organizational conflict?

Ambiguous jurisdictions and scarce resources cause ________.

The textbook states that organizations should be striving to foster exactly the opposite of burnout,which is extreme ________ and enthusiasm for the job.

People who are highly ________ in their work have been shown to have elevated work to family conflict.

Many burnout-prone jobs involve the performance of a boundary role.

The content of some cyberbullying constitutes abusive supervision.