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The traditional technique used to departmentalize an organization is by:


A) function.
B) customer group.
C) geographic area.
D) production process.

E) None of the above
F) A) and C)

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Environment relates to the formal framework around which tasks are organized and responsibilities allocated within an organization.

A) True
B) False

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Describe a situation where a Matrix-style structure would be appropriate.

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In this situation,the grouping of jobs i...

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relating to organizational successes and achievement of performance benchmarks.


A) Innovation support
B) Employee Interaction
C) Risk Allowance
D) Competitive Emphasis
E) Control Protocols

F) B) and E)
G) C) and D)

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An advantage of a tall organization is that it ensures fast and efficient communications throughout the organization.

A) True
B) False

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The concept of customer responsiveness encompasses designing structure that considers the manner in which we interact with customers,and design the organization's framework in a way which best facilitates these interactions.

A) True
B) False

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Remaining focused on the objectives desired is required by the management team for a restructuring effort to be successful.

A) True
B) False

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Defined functional areas is one of the building blocks that the reorganization of a business' structure generally focuses on?

A) True
B) False

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A Functional organizational structure takes into consideration that individuals will have specific expertise related to defined departmental areas.

A) True
B) False

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Hierarchy requirements refers to the level of responsibility and decision-making authority which is transferred to each specific managerial position.

A) True
B) False

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HipHop Music Company assigns workers to departments based on similar skills and has created a marketing department,a production department,a finance department,and a personnel department.This suggests that HipHop departmentalizes by:


A) process.
B) function.
C) user group.
D) tradition.

E) None of the above
F) B) and C)

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The ability to create a more efficient and effective structure,and create stronger customer relationships,can result in a operational advantage in the marketplace.

A) True
B) False

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"What management approach will best support the activities?" is one of the key questions that managers should take into consideration when developing the organization's framework?

A) True
B) False

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Gangsta Industries produces a variety of anti-crime and safety products such as burglar alarms,smoke detectors,surveillance cameras,and specialty locks.Gangsta sells to households,businesses,and government agencies.They have found that each market group requires a different marketing strategy.Gangsta would probably benefit from departmentalization by:


A) function.
B) process.
C) customer type.
D) market opportunities.

E) None of the above
F) A) and C)

Correct Answer

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As strategies change,so must the business system framework required to ensure the successful execution of the revised strategic direction.

A) True
B) False

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The key,with respect to this cultural framework,is to try and develop a culture which passionately pursues the enablement of the vision and the mission of the organization.

A) True
B) False

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Fundamental change generally occurs when companies recognize a disconnection to their intended strategy as a result of disruptions which have occurred either internally or from the external marketplace.

A) True
B) False

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As plans change,so must the business system framework required to ensure the successful execution of the revised strategic direction.

A) True
B) False

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Centralized authority provides for the delegation of authority to employees who are then better able to respond to customers' needs.

A) True
B) False

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Louise works in a company with fewer chances of advancement.This is considered a disadvantage of ___________.


A) a wide span of control
B) a narrow span of control
C) departmentalization
D) job specialization

E) B) and C)
F) C) and D)

Correct Answer

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