Question 1

Which of the categories of artificial intelligence (AI)  below is used extensively in the finance industry to identify potentially fraudulent customer credit card transactions?

Accepted Answer

A)  Expert system
B)  Virtual reality
C)  Neural network
D)  Genetic algorithmE) A) and B)
F) B) and C)

Question 2

Which of the processes below attempts to understand and measure the current process and make improvements?

Accepted Answer

A)  Business process mapping
B)  Business process re-engineering
C)  Business process improvement
D)  Business process modelE) B) and D)
F) None of the above

Question 3

Alternative business processes should be adaptable or flexible and support change as customers,market forces and technology shift.

Accepted Answer

A) True 
 B)False

Question 4

What is the process of learning from ecosystems and adapting their characteristics to human and organisation situations?

Accepted Answer

A)  Data collection
B)  Artificial intelligence
C)  Biomimicry
D)  Intelligent systemE) C) and D)
F) B) and D)

Question 5

The structure of a typical organisation is similar to a pyramid,with different levels that require one consistent type of information to assist with all managerial decision making.

Accepted Answer

A) True 
 B)False  False

Question 6

Which of the below would you include as decisions and responsibilities typically found at the managerial level of a company?

Accepted Answer

A)  Monthly plans
B)  Monthly budgets
C)  Weekly schedule
D)  All the answers are correctE) A) and C)
F) A) and B)

Question 7

What would a company like eBay or Amazon be constantly benchmarking?

Accepted Answer

A)  MIS efficiency
B)  MIS effectiveness
C)  MIS efficiency and MIS effectiveness
D)  Usability metrics onlyE) A) and D)
F) A) and C)

Question 8

The primary goal of an As-Is process model is to simplify,eliminate and improve the To-Be processes.

Accepted Answer

A) True 
 B)False

Question 9

Define critical success factors (CSFs) and key performance indicators (KPIs),and explain how managers use them to measure the success of MIS projects.

Accepted Answer

Critical success factors (CSFs) are the ...

Question 10

The local florist in town is Cheryl Steffan who has been in business for over 20 years.Recently,Cheryl has noticed several complaints about delivery errors.Cheryl decides to investigate the errors in her business delivery process and finds that most of the inaccuracies occur during order taking.Cheryl decides to implement an electronic ordering system to help improve order efficiency and effectiveness.What method did Cheryl follow to solve her delivery issues?

Accepted Answer

A)  Modelled the As-Is process, fixed the errors and then created the To-Be process
B)  Modelled the To-Be process, fixed the errors and then created the As-Is process
C)  Moved directly to implementing the To-Be process, without analysing the As-Is process
D)  Moved directly to implementing the As-Is process, without analysing the To-Be processE) A) and B)
F) All of the above

Question 11

What type of management can encourage systems thinking throughout the organisation?

Accepted Answer

A)  Effective management
B)  Bottom-up management
C)  Top-down management
D)  Business process managementE) A) and B)
F) None of the above

Question 12

What is the primary goal of the As-Is process model?

Accepted Answer

A)  To outline the process elements for the To-Be process
B)  To create process choices for the As-Is process
C)  To simplify, eliminate and improve the To-Be process
D)  To analyse the To-Be process elementsE) B) and C)
F) C) and D)

Question 13

What is the primary goal of using As-Is and To-Be process models?

Accepted Answer

A)  To determine employee specific errors
B)  To determine measurement metrics
C)  To determine the best way to solve a problem
D)  To determine the current state of the operation, and then apply change improvement opportunitiesE) B) and C)
F) None of the above

Question 14

What is slice-and-dice capability?

Accepted Answer

A)  Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information
B)  The ability to look at information from different perspectives
C)  Enables users to get details, and details of details, of information
D)  Finds the inputs necessary to achieve a goal such as a desired level of outputE) A) and B)
F) B) and C)

Question 15

Provide examples of the types of decisions made at the operational,managerial and strategic levels including whether the decision is structured or otherwise.

Accepted Answer

Operational decisions are considered str...

Question 16

What form of processes include loan processing for a bank,claims processing for an insurance company,reservation processing for a hotel and baggage handling for an airline?

Accepted Answer

A)  Customer-facing processes
B)  Business-facing processes
C)  Industry-specific customer-facing processes
D)  All the answers are correctE) All of the above
F) A) and C)

Question 17

As a manager for your company,some of your responsibilities include measuring metrics and overseeing company strategies.You observe some critical success factors and see large increases in productivity.What would you suspect would be the primary reason for the large increases in productivity?

Accepted Answer

A)  Decreases in effectiveness
B)  Increases in effectiveness
C)  Increases in executive roles
D)  Decreases in efficiencyE) None of the above
F) All of the above

Question 18

What type of view allows managers to understand the impact business processes have across the entire organisation,so that both can be improved?

Accepted Answer

A)  Business process systems view
B)  Trans-organisational view
C)  Intra-organisational view
D)  Inter-departmental viewE) A) and B)
F) A) and C) A

Question 19

Differentiate among streamlining,bottlenecks,and redundancy.

Accepted Answer

Streamlining improves business process efficiencies by simplifying or eliminating unnecessary steps.Bottlenecks occur when resources reach full capacity and cannot handle any additional demands;they limit throughput and impede operations.A computer working at its maximum capacity will be unable to handle increased demand and will become a bottleneck in the process.Redundancy occurs when a task or activity is unnecessarily repeated;for example,if both the sales department and the accounting department check customer credit.

Question 20

As the product manager for the eatery division at Whole Foods,Jerry is responsible for analysing sales data to help him manage his team.Today Jerry is analysing his data using many different perspectives to identify different ways to improve his division.Which of the following common digital dashboard capabilities is Jerry using to analyse his department's success?

Accepted Answer

A)  Slice-and-dice
B)  Competitive tables
C)  Drill-down
D)  ConsolidationE) All of the above
F) A) and C)

Exam 4: Decisions and Processes

Which of the categories of artificial intelligence (AI) below is used extensively in the finance industry to identify potentially fraudulent customer credit card transactions?

Correct Answer
verified

Which of the processes below attempts to understand and measure the current process and make improvements?

Correct Answer
verified

Alternative business processes should be adaptable or flexible and support change as customers,market forces and technology shift.

Correct Answer
verified

What is the process of learning from ecosystems and adapting their characteristics to human and organisation situations?

Correct Answer
verified

The structure of a typical organisation is similar to a pyramid,with different levels that require one consistent type of information to assist with all managerial decision making.

Correct Answer
verified
False

Which of the below would you include as decisions and responsibilities typically found at the managerial level of a company?

Correct Answer
verified

What would a company like eBay or Amazon be constantly benchmarking?

Correct Answer
verified

The primary goal of an As-Is process model is to simplify,eliminate and improve the To-Be processes.

Correct Answer
verified

Define critical success factors (CSFs) and key performance indicators (KPIs),and explain how managers use them to measure the success of MIS projects.

Correct Answer
verified
Critical success factors (CSFs) are the ...
View Answer

Correct Answer
verified

What type of management can encourage systems thinking throughout the organisation?

Correct Answer
verified

What is the primary goal of the As-Is process model?

Correct Answer
verified

What is the primary goal of using As-Is and To-Be process models?

Correct Answer
verified

What is slice-and-dice capability?

Correct Answer
verified

Provide examples of the types of decisions made at the operational,managerial and strategic levels including whether the decision is structured or otherwise.

Correct Answer
verified
Operational decisions are considered str...
View Answer

What form of processes include loan processing for a bank,claims processing for an insurance company,reservation processing for a hotel and baggage handling for an airline?

Correct Answer
verified

As a manager for your company,some of your responsibilities include measuring metrics and overseeing company strategies.You observe some critical success factors and see large increases in productivity.What would you suspect would be the primary reason for the large increases in productivity?

Correct Answer
verified

What type of view allows managers to understand the impact business processes have across the entire organisation,so that both can be improved?

Correct Answer
verified
A

Differentiate among streamlining,bottlenecks,and redundancy.

Correct Answer
verified

Exam 4: Decisions and Processes

Which of the categories of artificial intelligence (AI) below is used extensively in the finance industry to identify potentially fraudulent customer credit card transactions?

Correct AnswerverifiedShow Answer

Which of the processes below attempts to understand and measure the current process and make improvements?

Correct AnswerverifiedShow Answer

Alternative business processes should be adaptable or flexible and support change as customers,market forces and technology shift.

Correct AnswerverifiedShow Answer

What is the process of learning from ecosystems and adapting their characteristics to human and organisation situations?

Correct AnswerverifiedShow Answer

The structure of a typical organisation is similar to a pyramid,with different levels that require one consistent type of information to assist with all managerial decision making.

Correct AnswerverifiedFalse

Which of the below would you include as decisions and responsibilities typically found at the managerial level of a company?

Correct AnswerverifiedShow Answer

What would a company like eBay or Amazon be constantly benchmarking?

Correct AnswerverifiedShow Answer

The primary goal of an As-Is process model is to simplify,eliminate and improve the To-Be processes.

Correct AnswerverifiedShow Answer

Define critical success factors (CSFs) and key performance indicators (KPIs),and explain how managers use them to measure the success of MIS projects.

Correct AnswerverifiedCritical success factors (CSFs) are the ...View AnswerShow Answer

Correct AnswerverifiedShow Answer

What type of management can encourage systems thinking throughout the organisation?

Correct AnswerverifiedShow Answer

What is the primary goal of the As-Is process model?

Correct AnswerverifiedShow Answer

What is the primary goal of using As-Is and To-Be process models?

Correct AnswerverifiedShow Answer

What is slice-and-dice capability?

Correct AnswerverifiedShow Answer

Provide examples of the types of decisions made at the operational,managerial and strategic levels including whether the decision is structured or otherwise.

Correct AnswerverifiedOperational decisions are considered str...View AnswerShow Answer

What form of processes include loan processing for a bank,claims processing for an insurance company,reservation processing for a hotel and baggage handling for an airline?

Correct AnswerverifiedShow Answer

As a manager for your company,some of your responsibilities include measuring metrics and overseeing company strategies.You observe some critical success factors and see large increases in productivity.What would you suspect would be the primary reason for the large increases in productivity?

Correct AnswerverifiedShow Answer

What type of view allows managers to understand the impact business processes have across the entire organisation,so that both can be improved?

Correct AnswerverifiedA

Differentiate among streamlining,bottlenecks,and redundancy.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
verified

Correct Answer
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False

Correct Answer
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Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Critical success factors (CSFs) are the ...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Operational decisions are considered str...
View Answer

Correct Answer
verified

Correct Answer
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Correct Answer
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A

Correct Answer
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