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What two factors inhibit the ability of rivals to imitate a firm's most valuable resources and capabilities?


A) Social ambiguity and causal uncertainty
B) Social simplicity and causal complexity
C) Collective complexity and causal ambiguity
D) Social complexity and causal ambiguity
E) Social simplicity and causal uncertainty

F) A) and C)
G) C) and D)

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Organizational capabilities are virtually always:


A) knowledge-based,residing in people and in the company's intellectual capital,or in organizational processes and systems,which embody tacit knowledge.
B) more complex than resources and are exercised only through key personnel.
C) require constant evaluation to ensure cooperative support from management.
D) are easier and less challenging to categorize than resources because there are fewer to be concerned about.
E) reflective of the industry's driving forces.

F) A) and C)
G) B) and E)

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The best quantitative evidence of whether a company's present strategy is working well is:


A) whether the company has more competitive assets than it does competitive liabilities.
B) whether the company is in the industry's best strategic group.
C) the caliber of results the strategy is producing,specifically whether the company is achieving its financial and strategic objectives and whether it is an above-average industry performer.
D) whether the company has a shorter value chain than close rivals.
E) whether the company is in the Fortune 500.

F) B) and E)
G) C) and D)

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The company with the highest rating on a given measure has an implied competitive edge on that specific measure,with the size of its edge:


A) providing the company with an overall net competitive score that is reduced by the weighted measure.
B) signaling a weak position and competitive disadvantage.
C) reflecting the difference between its weighted rating and rivals' weighted ratings.
D) reflecting an area of potential improvement in order to achieve a sustainable competitive advantage.
E) requiring reevaluation of the weighted measure.

F) C) and D)
G) A) and D)

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When a company has a proficiency in performing a strategically and competitively important value chain activity better than its rivals,it is said to have:


A) a company competence.
B) a core competence.
C) a distinctive competence.
D) a key value chain proficiency.
E) a competitive advantage over rivals.

F) None of the above
G) A) and B)

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For a company to translate its performance of value chain activities into competitive advantage,it must:


A) undertake ongoing and persistent efforts to be cost-efficient and develop differentiation advantages.
B) have more core competencies than rivals.
C) have at least three distinctive competencies.
D) have competencies that allow it to produce the highest-quality product in the industry.
E) have more competitive assets than competitive liabilities.

F) B) and E)
G) All of the above

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Draw a typical company value chain and briefly explain why the proficiency with which a firm performs the activities comprising its value chain matters.

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A representative company value chain has...

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