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The performance-to-outcome link in the expectancy theory is called


A) valence.
B) instrumentality.
C) expectancy.
D) equity.
E) reinforcement.

F) B) and D)
G) C) and D)

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Changing from one routine task to another to alleviate boredom is called job


A) rotation.
B) enlargement.
C) enrichment.
D) development.
E) integration.

F) C) and D)
G) A) and E)

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Discuss the important features of Maslow's need hierarchy.

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Achievement, affiliation, personalized power, and socialized power are all components of


A) the ERG theory.
B) the path-goal theory.
C) Maslow's need hierarchy.
D) McClelland's needs theory.
E) Alderfer's needs theory.

F) B) and C)
G) A) and C)

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Granite Consolidated Industries has a clear method for managers to follow before terminating an employee, which includes warnings, record keeping, probation, and possible appeals to the human resources department. This is an example of _____.


A) restoring equity
B) assessing equity
C) hygiene factors
D) procedural justice
E) job satisfaction

F) All of the above
G) B) and C)

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A theory proposing that people will behave based on their perceived likelihood that their effort will lead to a certain outcome and on how highly they value that outcome is known as the


A) expectancy theory.
B) ERG theory.
C) path-goal theory.
D) equity theory.
E) hierarchy of needs theory.

F) B) and C)
G) A) and E)

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Applying a desirable consequence to increase the likelihood that a behavior is repeated is known as


A) positive reinforcement.
B) negative reinforcement.
C) intrinsic support.
D) extrinsic support.
E) extinction.

F) None of the above
G) A) and B)

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John personally sends e-mails to employees when they perform well commending their efforts. This is the best example of


A) a psychological contract.
B) positive reinforcement.
C) job enrichment.
D) assessing and restoring equity.
E) procedural injustice.

F) None of the above
G) All of the above

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Which of the following best describes growth need strength?


A) It is the degree to which individuals want to be liked by other people.
B) It is the desire to manipulate and exploit others for personal gain.
C) It is the degree to which individuals want personal and psychological development.
D) It is the degree to which individuals want to control and influence people.
E) It is the desire people have for experiences that allow for socialization and affiliation.

F) B) and E)
G) A) and B)

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Which of the following laws states that behavior that is followed by positive consequences will likely be repeated?


A) The law of consequences
B) The law of repetition
C) The law of demand
D) The law of effect
E) The law of definite proportion

F) B) and E)
G) A) and D)

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Which of the following statements is supported by the equity theory?


A) Inequity causes dissatisfaction.
B) Equity will result in an effort to restore balance.
C) If the ratios of outcomes/inputs are equivalent, people will be dissatisfied.
D) Assessments of equity are usually made objectively.
E) Equity causes people to be dissatisfied with their treatment.

F) A) and D)
G) A) and E)

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Bob has a conviction for marijuana use in his past. For the first three years of his employment, he had to submit to monthly drug testing. After three years of being clean, his employer changed the requirement to a random test twice a year. This change is an example of ____.


A) negative reinforcement
B) positive reinforcement
C) extinction
D) punishment
E) arbitration

F) A) and D)
G) C) and D)

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Which of the following techniques is useful for generating goals that employees accept willingly?


A) Assigning targets that are exceptionally demanding
B) Allowing employees to participate in setting their goals
C) Encouraging employees to choose targets that are easy to reach
D) Using the acronym SMART to define the goals
E) Setting the same goals for all employees at the same level

F) A) and D)
G) A) and E)

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According to McClelland's theory, Fred has a need for ____.


A) personalized power
B) affiliation
C) existence
D) self-actualization
E) socialized power

F) All of the above
G) B) and E)

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According to Herzberg's two-factor theory, characteristics of the workplace, such as company policies, working conditions, pay, and supervision that can make people dissatisfied are referred to as


A) hygiene factors.
B) motivators.
C) intrinsic factors.
D) positive reinforcers.
E) negative reinforcers.

F) A) and E)
G) B) and D)

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A psychological contract about the relationship between individuals and employing organizations resides in the minds of


A) employers.
B) job applicants.
C) customers.
D) employees.
E) competitors.

F) B) and D)
G) D) and E)

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According to McClelland's theory, Jake has a need for ____.


A) socialized power
B) achievement
C) self-actualization
D) personalized power
E) affiliation

F) A) and C)
G) C) and E)

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According to McClelland's research, the need for achievement is


A) the result of wanting to be liked by others.
B) a desire to influence others.
C) often perceived negatively.
D) important to most American managers.
E) viewed unfavorably by most entrepreneurs.

F) All of the above
G) A) and B)

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When they think it is warranted or when they believe others expect them to, managers use punishment.

A) True
B) False

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A motivation theory stating that people have conscious goals that energize them and direct their thoughts and behaviors toward a particular end is


A) the equity theory.
B) the path-goal theory.
C) the goal-setting theory.
D) the expectancy theory.
E) Maxwell's goal theory.

F) B) and D)
G) C) and E)

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