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One of the major reasons online stores can offer lower prices than their brick-and-mortar counterparts is because they have:


A) less overhead costs
B) larger market
C) can offer more products
D) faster delivery

E) A) and C)
F) A) and B)

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A drug store that sells pharmaceuticals,beauty aids,camera equipment,non-perishable grocery items,and automobile motor oil is an example of a retailer using:


A) cross-docking.
B) full-service.
C) scrambled merchandising.
D) disintermediation.

E) A) and C)
F) C) and D)

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Which of the following is NOT an element of the retailing mix?


A) goods and services
B) physical distribution
C) segmentation
D) communications

E) All of the above
F) A) and B)

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To shop at Costco,you require a membership card that is purchased.Costco is an example of:


A) One price stores
B) Specialty stores
C) Hypermarkets
D) Warehouse clubs

E) B) and C)
F) A) and B)

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E-tailing,the ability to shop 24 hours a day is expected to reach global sales of ________ by 2015.


A) $10 billion
B) $20 billion
C) $30 billion
D) $40 billion

E) None of the above
F) All of the above

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Family Dollar,Dollar General,and Dollar Tree are examples of:


A) extreme-value or single-price retailers.
B) one-price apparel chains.
C) outlet stores.
D) hypermarkets.

E) A) and B)
F) All of the above

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Lighting-One is a national firm that allows its independent members,retailers of lighting fixtures,to concentrate their buying power and to plan collaborative promotional and pricing activities.Lighting-One could best be described as a(n) :


A) administered system
B) contractual system
C) vertically integrated chain
D) franchised operation

E) B) and C)
F) C) and D)

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Explain why direct mail has grown so rapidly in recent years.

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Level of service refers to:


A) breadth and depth of goods provided.
B) degree of product liability held by the manufacturer.
C) degree of service provided to the customer.
D) relationship between the manufacturer, the retailer, and the consumer.

E) All of the above
F) B) and D)

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Maintained markup is:


A) the difference between the final selling price and the retailer cost.
B) selling brand name merchandise at lower than regular prices.
C) the amount added to the cost the retailer paid for a product to reach the final selling price.
D) the amount added by the manufacturer to achieve the desired retail price.

E) All of the above
F) B) and C)

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Retailing is an important marketing activity.Not only do producers and consumers meet through retailing actions,but retailing also creates ______ and has a significant impact on the economy.


A) the nation's largest source of tax revenues
B) public service to charities
C) harvesting possibilities
D) customer value

E) B) and C)
F) A) and C)

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Explain the difference between breadth of line and depth of line.Be sure to include the definition of scrambled merchandising in your explanation.

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You are developing a retailing strategy for a new women's clothing store.Your strategy should consider each of the following EXCEPT:


A) positioning the store based on the retail positioning matrix of breadth of product line and value added.
B) developing a retail mix that corresponds to the neighbourhood where located.
C) establishing a retail image that differentiates the store from its chief competitors.
D) selecting suppliers who will offer volume and seasonal discounts.

E) A) and C)
F) None of the above

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A Ford dealership would be classified under what form of ownership?


A) wholesaler.
B) business-format franchise.
C) product-distribution franchise.
D) corporate chain.

E) All of the above
F) A) and D)

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All of the following are aspects of Tim Hortons' strategy,as mentioned in the textbook,except:


A) provide top-quality, always fresh products
B) good customer value
C) continuous innovation
D) community leadership

E) None of the above
F) B) and C)

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A massive shopping area,just off the 403 in Ancaster,Ontario,contains over 50 stores including the following: Best Buy,Future Shop,Rona,Costco,LCBO,Chapters,and Starbucks.This shopping area would be considered a(n) :


A) anchor business district.
B) regional shopping centre.
C) community shopping centre.
D) power centre

E) None of the above
F) B) and D)

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The largest inventory of wedding dresses in the Maritimes can be found at Low's Bridal and Formal in Halifax,Nova Scotia.The store is located in an old railroad hotel.It has high ceilings,dark woodwork,heavy chandeliers,and a lobby where customers can find refreshments and sometimes be surrounded by music that might be played at weddings.This description refers to the store's:


A) atmosphere.
B) image.
C) psychological attributes.
D) antecedent attributes.

E) B) and D)
F) A) and D)

Correct Answer

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Toronto-based Whole Foods supermarkets targets people who want to eat healthy.The stores use placards throughout,which tell shoppers about the farmers who grew and harvested various products.This use of signage to provide consumer information is a part of which element of the retailing mix?


A) communications mix
B) discounts and allowances
C) variety and assortment
D) goods and services mix

E) None of the above
F) B) and D)

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Michelle works at McDonalds and is responsible for offloading the delivery truck every Sunday morning,before other staff and customers enter the store.When she is offloading the frozen packets of grilled chicken,she slips one into the trunk of her car.McDonalds refers to this loss as:


A) an opportunity loss.
B) shrinkage.
C) UIL (unexplained inventory loss) .
D) an opportunity cost.

E) C) and D)
F) B) and D)

Correct Answer

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Regional shopping centres are the suburban malls of today,containing 50 to 150 stores.The typical drawing distance is 5 to 10 miles from the mall.The centres often contain two or three ____,which are well-known national or regional stores such as Sears or Hudson's Bay.


A) general stores
B) off-price retailers
C) anchor stores
D) warehouse clubs

E) A) and B)
F) B) and C)

Correct Answer

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