Question 1

Construct a cause-and-effect chart for a missed field goal late in a football game with at least three aspects for each M.

Accepted Answer

Responses should include the four Ms of ...

Question 2

Regarding the quality of design,production,and distribution of products,an ethical requirement for management is to

Accepted Answer

A)  determine whether any of the organization's stakeholders are violated by poor quality products.
B)  gain ISO 14000 certification for the organization.
C)  obtain a product safety certificate from the Consumer Product Safety Commission.
D)  have the organization's legal staff write disclaimers in the product instruction booklets.
E)  compare the cost of product liability to the external failure cost.F) B) and D)
G) B) and C)

Question 3

Not only customers,but stockholders,suppliers,and others,are among the ________ whose values must be protected in making ethical decisions concerning the quality of products.

Accepted Answer

The answer of Not only customers,but stockholders,suppliers,and others,are among the...

Question 4

Which of the four major categories of quality costs is particularly hard to quantify?

Accepted Answer

A)  prevention costs
B)  appraisal costs
C)  internal failure costs
D)  external failure costs
E)  None are hard to quantify.F) A) and E)
G) B) and E)

Question 5

What refers to training and empowering frontline workers to solve a problem immediately?

Accepted Answer

A)  just-in-time
B)  poka-yoke
C)  benchmarking
D)  kaizen
E)  service recoveryF) None of the above
G) B) and E)

Question 6

Benchmarking requires the comparison of your firm to other organizations;it is not appropriate to benchmark by comparing one of your divisions to another of your divisions.

Accepted Answer

A) True 
 B)False

Question 7

A professor teaches two sections of a class,one on MWF for 50 minutes per day and another on T/TH for 75 minutes per day.Use the following information to construct a scatter diagram with test # on the x-axis and score on the y-axis.Should the professor argue for a change in the university's scheduling?
MWF Section Test Results Test # T/Th Test Results
75 1 82
70 2 77
65 3 73
65 4 70
70 5 76

Accepted Answer

<img  loading="lazy" src="/assets/images/blured-textbook.svg" class="d-inline m-1" alt="blured image" width="139" height="30"> It appears that the T/TH sect...

Question 8

A production manager at a pottery factory has noticed that about 70% of defects result from impurities in raw materials,15% result from human error,10% from machine malfunctions,and 5% from a variety of other causes.This manager is most likely using a

Accepted Answer

A)  Pareto chart.
B)  scatter diagram.
C)  Taguchi loss function.
D)  cause-and-effect diagram.
E)  flowchart.F) C) and E)
G) A) and B)

Question 9

Identify the major concepts of TQM.

Accepted Answer

The major concepts of total qu...

Question 10

Among the tools of TQM,the tool ordinarily used to aid in understanding the sequence of events through which a product travels is a

Accepted Answer

A)  Pareto chart.
B)  flowchart.
C)  check sheet.
D)  Taguchi map.
E)  poka-yoke.F) C) and D)
G) A) and C)

Question 11

Identify the 10 determinants of service quality.Describe two of them in a sentence or two each.

Accepted Answer

The 10 are reliability,responsiveness,co...

Question 12

The quality loss function indicates that costs related to poor quality are low as long as the product is within acceptable specification limits.

Accepted Answer

A) True 
 B)False

Question 13

A successful TQM program incorporates all of the following except

Accepted Answer

A)  continuous improvement.
B)  employee involvement.
C)  benchmarking.
D)  centralized decision-making authority.
E)  just-in-time.F) C) and D)
G) A) and E)

Question 14

The process of identifying other organizations that are best at some facet of your operations and then modelling your organization after them is known as

Accepted Answer

A)  continuous improvement.
B)  employee empowerment.
C)  benchmarking.
D)  copycatting.
E)  patent infringement.F) A) and B)
G) B) and E)

Question 15

According to the manufacturing-based definition of quality

Accepted Answer

A)  quality is the degree of excellence at an acceptable price and the control of variability at an acceptable cost.
B)  quality depends on how well the product fits patterns of consumer preferences.
C)  even though quality cannot be defined,you know what it is.
D)  quality is the degree to which a specific product conforms to standards.
E)  quality lies in the eyes of the beholder.F) B) and D)
G) All of the above

Question 16

TQM is important because quality influences all of the 10 decisions made by operations managers.

Accepted Answer

A) True 
 B)False

Question 17

One of the ways that just-in-time (JIT)influences quality is that by reducing inventory,bad quality is exposed.

Accepted Answer

A) True 
 B)False

Question 18

What is the quality loss function (QLF)?

Accepted Answer

The quality loss function iden...

Question 19

The philosophy of zero defects is

Accepted Answer

A)  the result of Deming's research.
B)  unrealistic.
C)  prohibitively costly.
D)  an ultimate goal;in practice,1 to 2% defects is acceptable.
E)  consistent with the commitment to continuous improvement.F) A) and E)
G) None of the above

Question 20

ISO 9000 has evolved from a set of quality assurance standards toward a quality management system.

Accepted Answer

A) True 
 B)False

Exam 6: Managing Quality

What is the quality loss function (QLF)?

Correct Answer
verified
The quality loss function iden...
View Answer

The quality loss function indicates that costs related to poor quality are low as long as the product is within acceptable specification limits.

Correct Answer
verified

Regarding the quality of design,production,and distribution of products,an ethical requirement for management is to

Correct Answer
verified

Identify the major concepts of TQM.

Correct Answer
verified
The major concepts of total qu...
View Answer

Not only customers,but stockholders,suppliers,and others,are among the ________ whose values must be protected in making ethical decisions concerning the quality of products.

Correct Answer
verified

Which of the four major categories of quality costs is particularly hard to quantify?

Correct Answer
verified

Among the tools of TQM,the tool ordinarily used to aid in understanding the sequence of events through which a product travels is a

Correct Answer
verified

Identify the 10 determinants of service quality.Describe two of them in a sentence or two each.

Correct Answer
verified
The 10 are reliability,responsiveness,co...
View Answer

Construct a cause-and-effect chart for a missed field goal late in a football game with at least three aspects for each M.

Correct Answer
verified
Responses should include the four Ms of ...
View Answer

TQM is important because quality influences all of the 10 decisions made by operations managers.

Correct Answer
verified

A successful TQM program incorporates all of the following except

Correct Answer
verified

Benchmarking requires the comparison of your firm to other organizations;it is not appropriate to benchmark by comparing one of your divisions to another of your divisions.

Correct Answer
verified

One of the ways that just-in-time (JIT)influences quality is that by reducing inventory,bad quality is exposed.

Correct Answer
verified

Correct Answer
verified
It appears that the T/TH sect...
View Answer

According to the manufacturing-based definition of quality

Correct Answer
verified

What refers to training and empowering frontline workers to solve a problem immediately?

Correct Answer
verified

The process of identifying other organizations that are best at some facet of your operations and then modelling your organization after them is known as

Correct Answer
verified

The philosophy of zero defects is

Correct Answer
verified

A production manager at a pottery factory has noticed that about 70% of defects result from impurities in raw materials,15% result from human error,10% from machine malfunctions,and 5% from a variety of other causes.This manager is most likely using a

Correct Answer
verified

ISO 9000 has evolved from a set of quality assurance standards toward a quality management system.

Correct Answer
verified

Exam 6: Managing Quality

What is the quality loss function (QLF)?

Correct AnswerverifiedThe quality loss function iden...View AnswerShow Answer

The quality loss function indicates that costs related to poor quality are low as long as the product is within acceptable specification limits.

Correct AnswerverifiedShow Answer

Regarding the quality of design,production,and distribution of products,an ethical requirement for management is to

Correct AnswerverifiedShow Answer

Identify the major concepts of TQM.

Correct AnswerverifiedThe major concepts of total qu...View AnswerShow Answer

Not only customers,but stockholders,suppliers,and others,are among the ________ whose values must be protected in making ethical decisions concerning the quality of products.

Correct AnswerverifiedShow Answer

Which of the four major categories of quality costs is particularly hard to quantify?

Correct AnswerverifiedShow Answer

Among the tools of TQM,the tool ordinarily used to aid in understanding the sequence of events through which a product travels is a

Correct AnswerverifiedShow Answer

Identify the 10 determinants of service quality.Describe two of them in a sentence or two each.

Correct AnswerverifiedThe 10 are reliability,responsiveness,co...View AnswerShow Answer

Construct a cause-and-effect chart for a missed field goal late in a football game with at least three aspects for each M.

Correct AnswerverifiedResponses should include the four Ms of ...View AnswerShow Answer

TQM is important because quality influences all of the 10 decisions made by operations managers.

Correct AnswerverifiedShow Answer

A successful TQM program incorporates all of the following except

Correct AnswerverifiedShow Answer

Benchmarking requires the comparison of your firm to other organizations;it is not appropriate to benchmark by comparing one of your divisions to another of your divisions.

Correct AnswerverifiedShow Answer

One of the ways that just-in-time (JIT)influences quality is that by reducing inventory,bad quality is exposed.

Correct AnswerverifiedShow Answer

Correct Answerverified It appears that the T/TH sect...View AnswerShow Answer

According to the manufacturing-based definition of quality

Correct AnswerverifiedShow Answer

What refers to training and empowering frontline workers to solve a problem immediately?

Correct AnswerverifiedShow Answer

The process of identifying other organizations that are best at some facet of your operations and then modelling your organization after them is known as

Correct AnswerverifiedShow Answer

The philosophy of zero defects is

Correct AnswerverifiedShow Answer

A production manager at a pottery factory has noticed that about 70% of defects result from impurities in raw materials,15% result from human error,10% from machine malfunctions,and 5% from a variety of other causes.This manager is most likely using a

Correct AnswerverifiedShow Answer

ISO 9000 has evolved from a set of quality assurance standards toward a quality management system.

Correct AnswerverifiedShow Answer

Correct Answer
verified
The quality loss function iden...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
The major concepts of total qu...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
The 10 are reliability,responsiveness,co...
View Answer

Correct Answer
verified
Responses should include the four Ms of ...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
It appears that the T/TH sect...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified